Frequently Asked Questions
Everything you need to know about shopping with Japan Plaza UK
Are all your products authentic and imported from Japan?
Yes, every item in our store is 100% authentic and sourced directly from reputable suppliers and manufacturers in Japan to ensure the highest quality.
How long does shipping take within the UK?
Standard UK delivery typically takes 2-4 business days. We also offer an express shipping option at checkout which delivers within 1-2 business days.
Do I have to pay customs or import duties?
No, because we ship directly from our UK-based warehouse, all prices shown include import duties. You will not receive any unexpected customs charges.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are the food and snack products within their expiry dates?
Absolutely. We strictly monitor our inventory to ensure all snacks and pantry items have a minimum shelf life of at least one month upon delivery, unless otherwise stated in the product description.